Microsoft 365 Copilot for Service
Microsoft 365 Copilot for Service is an AI assistant that supports customer service teams by automatically generating responses, analyzing customer queries, and optimizing workflows. It helps in quickly resolving issues and improving customer satisfaction. Microsoft 365 Copilot for Service seamlessly integrates with existing systems for more efficient service delivery.
This product is no longer available.
Product description
Microsoft 365 Copilot for Service is an advanced AI assistant specifically designed to enhance customer service. This tool helps companies respond to customer inquiries faster and more efficiently, thereby increasing overall customer satisfaction.
Microsoft 365 Copilot for Service works seamlessly with Dynamics 365 Customer Service. This means that customer service representatives have direct access to all relevant customer information and solutions within a single platform. The integration with Dynamics 365 ensures that employees do not waste time switching between different systems, thus increasing efficiency.
A key advantage of this collaboration is that Microsoft 365 Copilot for Service leverages the data and features of Dynamics 365 Customer Service to provide real-time AI support. This includes automatically generating responses to frequently asked questions, drafting emails, and summarizing customer conversations. This allows employees to focus on more complex tasks and personal interactions with customers.
The implementation of Microsoft 365 Copilot for Service is straightforward and does not require extensive technical knowledge. The tool can be quickly integrated with existing systems, allowing companies to immediately benefit from its advantages. Additionally, Microsoft offers comprehensive support and training to ensure users get the most out of the AI assistant.
In summary, Microsoft 365 Copilot for Service, in combination with Dynamics 365 Customer Service, offers a powerful solution for companies striving for excellent customer service. It not only increases efficiency and productivity but also enhances the customer experience by providing quick and accurate responses.
Regarding licensing requirements, each user must have a Microsoft 365 Copilot for Service subscription and a Microsoft 365 Business Basic/Business Standard/Business Premium/F1/F3/E3/E5 or Office 365 F3/E1/E3/E5 subscription to use the AI features. Additionally, a Dynamics 365 Customer Service Enterprise or Premium subscription is required to fully utilize the integration and advanced features of Dynamics 365 Customer Service. For specific features such as drafting chat responses and summarizing conversations, additional licenses for Dynamics 365 Contact Center may be needed.
Our Microsoft prices
Discover our super low prices for Microsoft products with discounts of up to 27%! The more you purchase of a product, the higher the discount becomes. This also applies to ongoing subscriptions you take with us: as you move to a higher discount tier, you automatically receive more savings. If you move to a lower tier, it will be adjusted automatically as well.
We have different tiers in place to ensure you always get the best price! These discounts are applied automatically to your invoice. We provide a clear invoice specification, including a detailed mutation overview. This way, you can easily track all changes made throughout the month, along with the corresponding usage period.
Our most commonly used tiers are:
| 1+ units: | Discover the benefits of our base tier, where you can start enjoying savings from the first product. |
| 25+ units: | Reach a higher discount tier and enjoy greater savings when you purchase 25 or more products. |
| 100+ units: | Opt for bulk purchasing and gain access to even higher discounts when you purchase 100 or more products. |
| 250+ units: | For organizations operating on a large scale, we offer attractive discounts for purchasing 250 or more products. |
| 500+ units: | Achieve maximum cost savings by purchasing 500 or more products and take advantage of our best prices. |
| 1000+ units: | For the largest purchasers, we provide additional benefits when you purchase 1000 or more products. |
With us, you always receive the best price and benefit from attractive discounts on Microsoft products and more. Save more as you purchase more. Contact us today to take advantage of our pricing tiers and discover how much you can save!
Microsoft CSP program
The Microsoft Cloud Solution Provider (CSP) program is Microsoft's partner program that enables service providers and resellers like us to offer Microsoft cloud solutions.
As a customer of our platform, you can directly benefit from this CSP program! We provide you access to a wide range of cloud solutions from various vendors such as Microsoft, Adobe, AvePoint, ESET, and Teamviewer through our own DSA Cloud Marketplace.
With us, you regain full control over your cloud subscriptions. You can easily manage all your subscriptions through a dedicated management portal called DSA Cloud Marketplace. This portal is integrated with the 365 Microsoft Admin Center (MAC). In our cloud portal, you can easily add, upgrade, downgrade, or remove existing subscriptions, as well as set up future actions for automatic upgrades or downgrades.
Through the CSP program, you can subscribe to Microsoft cloud products and services such as Office 365, Microsoft 365, Dynamics 365, Azure, and all other products that can help your business grow!
In summary, by leveraging the Microsoft CSP program through our platform, you can benefit from our high discounts and the advantages of Microsoft cloud solutions. You will always have the latest Microsoft cloud technologies at your disposal while maintaining full control over your subscriptions, without relying on intermediaries, through our 24/7 self-service portal.
DSA Cloud Marketplace
The DSA Cloud Marketplace, the platform that gives you access to a wide range of cloud solutions for your business. With our Marketplace, you can easily and efficiently discover cloud-based services and products, all in one convenient location.
Our DSA Cloud Marketplace is specifically designed to simplify the adoption and use of cloud technologies. We offer an extensive range of cloud solutions, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). Think of communication tools, collaboration suites, cybersecurity solutions, data storage and analysis, AI services, and more.
Using our DSA Cloud Marketplace is extremely user-friendly. You can easily register and gain direct access to the platform. From there, you can explore the available cloud solutions and select the ones that best fit your specific needs. Our Marketplace provides detailed product information, including comprehensive feature descriptions, pricing overviews, and valuable user reviews.
Our DSA Cloud Marketplace not only offers flexibility and accessibility but also allows you to create separate departments within the platform. This enables you to manage separate subscriptions and licenses for subsidiaries, international branches, or other individual entities within your organization.
With the DSA Cloud Marketplace, you can purchase the selected cloud solutions directly. We offer flexible monthly subscriptions as well as annual agreements, allowing you to manage licenses and resources based on your needs and workforce turnover. Additionally, we provide you with detailed and itemized invoices, making it easy to track the usage and costs of your different cloud services.
Our DSA Cloud Marketplace serves as your reliable partner in exploring and managing cloud solutions. With our platform, you have access to an extensive range of services from various providers, enabling you to quickly and efficiently find and implement the right cloud solutions to support your business operations.
Discover the benefits of the DSA Cloud Marketplace now, a dynamic platform constantly updated by our distributor. Simplify management, increase freedom of choice, and accelerate the implementation of cloud solutions that perfectly meet your needs.
Switching cloud provider
Switching to us as your new Cloud Solution Provider (CSP) is a seamless process. The transfer of subscriptions may vary depending on the agreement you have with your current provider. That's why we ensure that the transition to us is smooth, without any downtime! All you need to do is terminate your current agreement.
Subscription Transfer
Our approach to subscription transfer is simple and seamless. On the day before your current agreement expires, we will activate the desired subscriptions in our Marketplace. This way, you won't experience any issues during the transition, and there will be no interruption in your cloud services. All you have to do is cancel your current contract to prevent automatic renewal.
No downtime
When you switch from your current CSP provider to us, you don't have to worry about downtime. As long as we activate the same subscriptions and quantities in our Marketplace on the day before your agreement expires, the transition will be smooth and without any interruptions. Microsoft automatically adopts our offer of new subscriptions, eliminating the need for you to reassign the subscriptions!
NCE
New Commerce Experience (NCE) is the new contract model introduced by Microsoft. Additionally, there are still "old" Legacy subscriptions in circulation, which can be identified by the absence of the (NCE) abbreviation in the product. With these old Legacy subscriptions, you can switch at any time, unless otherwise agreed with your current provider.
We understand the importance of a smooth and seamless transition to a new CSP provider and the considerations that come with it. Hundreds of companies have already switched without any issues. We ensure that everything is prepared in advance to eliminate downtime. You can rely on our expertise and support to ensure that the switch to us as your new CSP provider goes smoothly!